Shipping policy

Where we ship

We currently ship to the EU destinations available at checkout.

Cost

Standard shipping is free for all orders to our available EU destinations. There is no minimum order value. Free shipping does not mean free returns; return costs are explained in our Return and Refund Policy.

Processing and delivery times

Processing times vary by product. Estimated delivery is 7 to 14 business days from dispatch.

Delivery times are estimates, not guarantees. Peak periods, customs processing and carrier delays can extend them.

Tracking

If tracking is available for your order, we send the tracking details by email when the order is dispatched.

Split shipments

Orders with multiple items may arrive in separate parcels at different times. Your 14-day withdrawal period runs from the day you receive the last item.

Customs, duties and import charges

Depending on the product origin and destination, import VAT, customs duties, or carrier fees may apply. Any applicable charges and responsibilities are shown before purchase where available.

Incorrect addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you. Re-delivery may require a new order.

Undelivered or lost parcels

If your order has not arrived within the estimated delivery window, contact astrellasupport@gmail.com and we will investigate with the carrier and replace or refund the order.

Failed collection

If a parcel is held at a collection point and not collected within the carrier's deadline, it is returned to sender. Contact astrellasupport@gmail.com and we will arrange re-delivery or a refund in line with our Return and Refund Policy.