FAQs

How do I use the Ultrasonic Skin Scrubber?

Cleanse and wet your face, then hold the head at about 45° with the edge pointing down and glide it slowly upwards on Normal or Strong. Afterwards, apply your serum or moisturiser using the ION− or EMS mode. Full steps are on the product page and in the included manual.

How often should I use it?

2–3 times a week is enough for most skin types. Start on Normal mode and see how your skin responds.

Is it suitable for sensitive skin?

If your skin is sensitive, start on the Normal setting and see how it responds. Don't use it on broken, sunburnt or irritated skin or active breakouts, and stop if your skin reacts.

Who shouldn't use it?

Don't use the EMS mode if you have a pacemaker or other implanted electronic device, if you're pregnant, or if you have epilepsy. If you have a skin condition, ask your doctor or dermatologist first. This is a cosmetic tool, not a medical device.

How do I charge it?

With the included USB cable. A full charge takes about 3 hours.

How much is shipping and how long does it take?

Shipping is free to all our EU destinations. Estimated delivery is 6–10 business days from dispatch. You'll receive tracking by email when your order ships. See our shipping policy.

Can I return it?

Yes. You can withdraw from your purchase within 14 days of delivery, without giving a reason. Return shipping for a change of mind is paid by you. See our return and refund policy.

What if it arrives faulty or damaged?

Email us with your order number and a photo. We'll replace or refund it and cover the return shipping. You also have your full legal guarantee rights under EU and Swedish law.

How can I contact you?

Through our contact page. We reply within 1–2 business days, Monday to Friday.